Shipping & Returns
Shipping Policy
Free Shipping on All Orders — No Exceptions
At Haven Happy, we believe that shipping costs should never stand in the way of you getting the products you love.
That’s why we offer free standard shipping on all orders—with no minimum purchase required and no promo codes needed.
We are working to expand our service area and will update this page as soon as global shipping becomes available.
Processing Time:
As soon as you place your order, our team gets to work immediately.
Order Confirmation: You will receive a confirmation email with your order details just minutes after completing your purchase.
Processing Time: All orders are carefully inspected, packed, and shipped within 1 to 2 business days (Monday through Friday, excluding federal holidays).
Tracking Number: Once your order leaves our distribution center, you will receive a second email containing your unique tracking number and a link to track your delivery in real time.
Order Tracking
All orders placed with Haven Happy come with a tracking number—no exceptions:
Check your email for the shipping confirmation (search for "Haven Happy" in your inbox or spam folder).
Click the tracking link to view real-time updates on your package's journey.
Bookmark the tracking page if you wish to check it again without searching for the email.
If you do not receive the tracking email within 3 business days of placing your order, please
contact us at speakwith@haven-happy.com, and we will locate your order immediately.
Shipping Delays
While we strive to ensure fast delivery, occasional delays may occur due to:
High order volumes during promotions or holiday seasons,
Severe weather conditions affecting carrier routes,
Carrier delays beyond our control (USPS, UPS, FedEx).
If your order does not arrive within 20 business days of the shipping date, please contact us.
We will investigate with the carrier, and if the package is confirmed lost, we will send a
replacement or issue a full refund—whichever you prefer.
Lost or Stolen Packages
If tracking shows "Delivered" but you have not received your package:
Check the area around your property—porches, side doors, mailrooms, with neighbors, or at your building's front desk.
Wait 24 to 48 hours—some carriers mark packages as delivered before the final delivery takes place.
Contact us at speakwith@haven-happy.com with your order number and tracking details.
We will work with the carrier to resolve the issue and ensure you receive your order.
We take responsibility for all shipments. If the loss of a shipment is confirmed, we will send a replacement at no additional cost to you.
Incorrect delivery address:
Please carefully check the delivery address when placing your order. Once the order has shipped, the delivery address cannot be changed. If the package is returned to us due to an incorrect or incomplete address, we will contact you to confirm the details and reship your order.
P.O. Boxes and military addresses (APO/FPO/DPO)?
Yes, we ship to P.O. Boxes and military addresses (APO, FPO, DPO). Please note that delivery to these addresses may take longer than standard estimated delivery times.
Questions about shipping?
Our customer service team will be happy to help. Contact us at any time:
Return & Exchange Policy
Love It or Return It — No Hassle
At Haven Happy, we stand by the quality of every product we sell. If you aren't completely satisfied with your purchase, we make the return or exchange process easy. No
runaround, no fine print — just a transparent policy designed with you in mind.
30-Day Money-Back Guarantee:
You have 30 days from the delivery date to request a return.
Full refund to the original payment method
No restocking fees
No complicated red tape
How to Start a Return:
Returning a product is simple. Just follow these three steps:
Step 1 — Contact Us
Send an email to speakwith@haven-happy.com including:
- Your order number
- The product(s) you wish to return
- A brief reason for the return (this helps us improve!)
Step 2 — Receive Return Instructions
Our team will respond within 24 hours with return authorization and clear shipping instructions.
We’ll let you know exactly where to send the item and how to pack it.
Step 3 — Send the Product Back
Securely pack the product in its original packaging (if possible) and send it to the
provided address. We recommend using a shipping method with tracking so you can
confirm delivery.
Refund Timeline Once we receive your returned item, here’s what happens:
Stage / Timeframe
Inspection and approval: 1 to 2 business days after receipt of the item.
Refund processing: Within 3 to 5 business days after approval.
Refund appearing on statement: Depends on your bank — usually 5 to 10 business days.
You’ll receive an email confirmation as soon as your refund has been processed. Return Conditions To be eligible for a return, the item must be: Within 30 days of the delivery date In its original condition — unused or gently tested In its original packaging when possible (not required, but helps speed up the process) Accompanied by proof of purchase (order number or confirmation email) Items that show significant signs of use, damage caused by the customer, or are returned after the 30- day window may not qualify for a full refund. In such cases, we’ll reach out to discuss your options. Exchanges Want a different product instead of a refund? We’re happy to help: Contact us at speakwith@haven-happy.com and let us know what you’d like to exchange. We’ll arrange the return of the original item. Once received, we’ll ship the replacement product to you at no additional shipping cost (within the US). If the replacement item has a different price, we’ll charge or refund the difference accordingly. Damaged or Defective Items Received a damaged or defective product? We sincerely apologize — and we’ll make it right immedi‐ ately. Here’s what to do: Email us within 7 days of delivery at speakwith@haven-happy.com Include your order number and clear photos showing the damage or defect Our team will respond within 24 hours.
What we’ll do: Ship a free replacement to you as fast as possible — no need to return the damaged item Or, if you prefer, issue a full refund instead.
You should never have to pay for a product that wasn’t delivered in perfect condition. We take full responsibility for damaged or defective shipments. Wrong Item Received If you received an item that’s different from what you ordered, contact us right away at speak‐ with@haven-happy.com with: Your order number A photo of the item you received We’ll ship the correct item immediately at no cost to you and arrange the return of the wrong item with a prepaid shipping label. Late or Missing Refunds If you’ve been approved for a refund but haven’t seen it yet: Check your bank account or credit card statement again — some banks take up to 10 business days to process refunds. Contact your bank or credit card company — they may have a processing delay on their end. Still nothing? Email us at speakwith@haven-happy.com and we’ll investigate immediately. Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned once opened or used: Personal care products Items marked as “Final Sale” at the time of purchase These exceptions will always be clearly stated on the product page before you buy.
Our promise:
We don’t want returns or exchanges to be a stressful experience. Our team handles every case with
care, efficiency, and respect. If something didn’t go as expected, we will do our best to resolve the situation—
because your trust is worth more than any single transaction.