Store Policy
Customer Care
We’re Here for You — Every Step of the Way At Haven Happy, we believe that great products deserve great support. Whether you have a question before placing your order, need help with tracking your package, or want to start a return — our dedicated customer care team is ready to assist you with a smile. Your satisfaction isn’t just a goal. It’s our promise. How to Reach Us Email: speakwith@haven-happy.com Response Time: Within 10 hours (Monday – Friday) Website: www.haven-happy.com Our customer care team is available Monday through Friday. We aim to respond to every message within one business day, but most inquiries are answered much sooner. Orders & Shipping We offer free standard shipping on all orders within the United States. Once your order is placed, here’s what to expect: Order Processing: Your order will be carefully prepared and shipped within 1–2 business days. Delivery Time: Standard shipping typically takes 7–15 business days, depending on your loca‐ tion. Tracking Your Order: You’ll receive a confirmation email with a tracking number as soon as your order ships. Use it to follow your package in real time, from our warehouse to your doorstep. Didn’t receive your tracking email? Check your spam or promotions folder first. If it’s not there, reach out to us and we’ll get you sorted right away. Returns & Exchanges We want you to love what you buy — but if something isn’t right, we’ve got you covered. 30-Day Money-Back Guarantee: Not satisfied? Return your product within 30 days of delivery for a full refund. No complicated forms, no hassle. Damaged or Defective Items: If your order arrives damaged or isn’t working properly, contact us with a photo and your order number. We’ll ship a replacement right away — at no extra cost to you. • • • • • 1 How to Start a Return: Simply send us an email at speakwith@haven-happy.com with your order number and a brief description of the issue. Our team will respond within 24 hours with clear return instructions. Refunds are processed within 5–7 business days after we receive the returned item, and will be credited back to your original payment method. Product Warranty Every product sold at Haven Happy is backed by a 90-Day Limited Warranty against manufacturing defects. If something stops working under normal use during the warranty period, we’ll replace it — free of charge. To file a warranty claim, email us at speakwith@haven-happy.com with: - Your order number - A brief description of the issue - A photo or short video showing the defect We’ll review your claim and get back to you within 24–48 hours. Our Commitment to You Quality First — We carefully select and test every product before it reaches our store. If we wouldn’t use it ourselves, we won’t sell it to you. Honest Pricing — No inflated prices, no bait-and-switch tactics. Just real value with real discounts. Hassle-Free Returns — If it’s not right, send it back. 30 days, full refund, no drama. Real Support from Real People — No bots, no runarounds. When you email us, a real person reads it and responds with care.
Privacy & Safety
Your Privacy Matters — Your Data Is Protected At Haven Happy, we take your privacy and online safety seriously. We understand that trusting an on‐ line store with your personal information is a big decision — and we don’t take that trust lightly. Information We Collect When you visit our store or place an order, we may collect the following information to process and fulfill your purchase: Personal Information: Name, email address, shipping address, and phone number (provided at checkout). Payment Information: Credit card or payment details are processed securely through our payment providers (Stripe, PayPal, etc.) and are never stored on our servers. • • • 2 Browsing Information: We may collect anonymous data such as browser type, device, pages visited, and time spent on our site to improve your shopping experience. How We Use Your Information Your information is used solely to: Process and ship your orders Send order confirmations and tracking updates Respond to your customer care inquiries Improve our website, products, and services Send promotional emails (only if you opt in — you can unsubscribe anytime) We will never sell, rent, or share your personal information with third parties for marketing purposes. Your data belongs to you, and we respect that. Security Measures 256-bit SSL Encryption: Our entire website is protected with bank-level SSL encryption. Every page you visit and every transaction you make is fully encrypted. PCI-DSS Compliance: All payment processing meets the Payment Card Industry Data Security Standard, ensuring your financial data is handled with the highest level of protection. Secure Platform: Haven Happy is hosted on WIX, a trusted and secure e-commerce platform used by millions of businesses worldwide. Cookies Our website uses cookies to enhance your browsing experience, remember your preferences, and ana‐ lyze site traffic. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect some features of our website. Third-Party Services We work with trusted third-party services to operate our store (payment processors, shipping carriers, analytics tools). These partners only receive the minimum information necessary to perform their services and are bound by their own privacy policies. Your Rights You have the right to: Access the personal data we hold about you Correct any inaccurate information Delete your personal data from our records Opt out of promotional communications at any time 3 To exercise any of these rights, email us at speakwith@haven-happy.com and we’ll respond within 48 hours. Children’s Privacy Haven Happy does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove that information. Updates to This Policy We may update this Privacy & Safety policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this policy periodically. Last updated: September 2026
Wholesale Inquiries
Interested in Buying in Bulk? Let’s Talk. At Haven Happy, we welcome wholesale partnerships with retailers, distributors, resellers, and businesses looking to stock quality products at competitive prices.
Who Can Apply?
We work with a variety of partners, including:
Online and brick-and-mortar retailers. Corporate gifting and promotional product companies. Subscription box curators. Dropshipping businesses. Event planners and organizers, Real estate staging companies.
What We Offer Wholesale Partners:
Competitive bulk pricing with volume-based discounts Flexible minimum order quantities tailored to your needs Dedicated account support for order management and product inquiries Priority processing on wholesale orders Product catalog access with high-resolution images and marketing materials.
How to Get Started:
Interested in exploring a wholesale partnership? Send us an email with the following details: Email: speakwith@haven-happy.com Subject Line: Wholesale Inquiry Please include: Your business name and website (if applicable) Type of business (retail store, online reseller, corporate gifting, etc.) Products you’re interested in from our catalog Estimated order quantity or monthly volume Your location (city, state) Our team will review your inquiry and respond within 2–3 business days with pricing information and next steps.
Frequently Asked Wholesale Questions:
Q: Is there a minimum order quantity for wholesale?
A: Minimum order quantities vary by product. Contact us with the specific items you’re interested in and we’ll provide detailed pricing tiers.
Q: Do you offer dropshipping partnerships?
A: Yes, we are open to discussing dropshipping arrangements with qualified partners. Reach out to us with details about your business and sales channels.
Q: Can I request samples before placing a bulk order?
A: Absolutely. We offer sample units at retail price so you can evaluate product quality before committing to a larger order.
Q: Do wholesale orders qualify for free shipping?
A: Shipping terms for wholesale orders are negotiated on a case-by-case basis depending on order volume and destination.
Payment Methods
Simple, Secure, and Flexible Payment Options At Haven Happy, we want your checkout experience to be as smooth as possible. That’s why we offer a wide range of trusted payment methods — so you can pay the way that works best for you.
Accepted Payment Methods:
Method. Details
Credit - Cards Visa, Mastercard, American Express, Discover
PayPal - Pay with your PayPal balance, linked bank account, or card
Apple Pay - Fast and secure checkout from your Apple device
Google Pay - Quick payment using your Google account.
All payments are processed instantly at checkout. You’ll receive an email confirmation as soon as your order is placed.
Security & Encryption
Your financial safety is our top priority. Here’s how we protect every transaction:
256-bit SSL Encryption: Every page of our store is encrypted with the same security technology used by banks and major financial institutions.
PCI-DSS Compliant: Our payment systems meet the Payment Card Industry Data Security Stand‐ ard — the highest level of payment security certification.
No Stored Payment Data: We never store your credit card number, CVV, or banking details on our servers. All payment data is processed directly by our secure payment partners.
Billing Information
You will be charged at the time of purchase. There are no delayed charges or hidden billing.
The charge will appear on your statement as “Haven Happy” or “HAVEN-HAPPY.COM”.
All prices on our store are listed in US Dollars (USD).
No Hidden Fees — Ever
The price you see on the product page is the price you pay at checkout. We believe in full transpar‐ ency:
Free shipping on all US orders — no shipping fees added at checkout.
No processing fees — we absorb all transaction costs
No surprise charges — what you see is what you get
Payment Issues?
If you experience any problems during checkout — a declined transaction, a double charge, or a billing question — don’t worry. Reach out to us and we’ll resolve it quickly.
Email: speakwith@haven-happy.com
Response Time: Within 24 hours (Monday – Friday)
Haven Happy — Smart Products. Simple Living. www.haven-happy.com